01 / NORMAL
Most of your customers are fine.
Scout — the agent that never stops watching — sweeps all of them anyway. Every account, every day,
without being asked. It is not a report you run. It is a workforce that is already on shift.
The job is not to produce more dashboards. It is to stay quiet until something actually deserves you.
All quiet
02 / DAY 23
Then one of them starts slipping.
Meridian Co. stopped doing the thing that makes Meridian Co. stay. Not dramatically — their weekly
core actions just quietly fell by two thirds over three weeks. Scout catches it on day 23.
No alert fired anywhere else in your stack, because nothing that anyone else measures actually moved.
Scout · flagged day 23
03 / THE BLIND SPOT
Your dashboards say they're growing.
Revenue flat. Seats up from 12 to 18. Logins present. Every number your billing and analytics tools
track points the wrong way.
This is the failure mode Revioli exists for: the accounts that look healthiest in aggregate are often
the ones quietly coming apart underneath.
Every other tool: healthy
04 / THE HANDOFF
Sleuth digs out the why.
Scout hands the account to Sleuth, which reconstructs what changed and shows the evidence behind it —
usage, seats, support history, who is still engaged — each line traceable to the record it came from.
On their own, each signal is noise. Together — six seats stalled at setup, the champion's replies
slowing, an integration going quiet — they are a cause, not a correlation.
Evidence, with sources
05 / THE CALL
Judge answers the question nobody else will.
Not "how at risk is this account" — everyone sells you that. The useful question is
can you still do anything about it.
One reversible cause, a champion who still replies, 19 days of runway. Judge says: yes, spend the
effort here. On another account the same day, it will tell you not to bother — and that is worth just
as much.
Still winnable · 19 days
06 / THE SAVE
Quill writes it. You send it.
Most AI stops at the insight and leaves you the job. Quill writes the actual message, to the actual
person, referencing the actual problem — and routes it to whoever owns the relationship.
And then the whole workforce stops and waits for one thing: you. Nothing reaches your customer until
a human approves it. That limit is deliberate, and it is the reason this is safe to switch on.
Awaiting your approval
07 / THE MEMORY
Saved — and remembered.
The account renewed. More importantly, Revioli now knows something specific about your
product: seats added without a first core action is an early loss signal here.
Every outcome makes it less generic. After a few months it isn't running a churn model — it's running
yours, and that doesn't transfer to anyone else.
$4,900 / mo retained